FAQs

It is of course annoying if you have a complaint about our products and/or services. We would like to help you further and provide the required solution.

You can mail it to: kakakashop@163.com. Our Client Server staff will investigate the complaint and try to resolve it to everyone’s satisfaction. We will respond to you within 14 days of receiving your complaint; if it takes longer, we will notify you.

Yes, we use advanced security measures to protect your data.

Use the “Forgot Password” link on the login page to reset your password.

You can create an account during checkout or via the “Sign Up” option on our website.

Please contact us immediately with photos of the damaged item, and we’ll arrange a replacement or refund.

We accept major credit cards, PayPal, and other secure payment options.

Simply browse our website, select your favorite items, and add them to your cart. Follow the checkout process to complete your order.

Cookies are used to help customers navigate our website effectively and perform certain functions.

Cookies usually do not contain personal information or any dangerous information. Cookies cannot contain viruses and are usually used by web servers as your ID or to remember what you viewed on your last visit. You get cookies the first time you visit the site. The site can then read cookies to identify users.

When you browse our website, the server needs to know who you are if you want to do a process that requires you to log in or place an item in a virtual shopping cart or complete any other process that requires our website to remember your information as you move from one page to another.

We understand that our customers are concerned about privacy, so we have initiated policies to ensure the safe and responsible handling of your personal information. We collect customer information to improve your shopping experience and to communicate with you about our products, services, contests or promotions.

From time to time, we may send you informative emails about KakakaShop information. These may be special offers, contest information, or text messages containing information we think you would like to know.

If at any time you wish to stop receiving these emails, we can give you the option to remove your name from our mailing list in just one simple step. We do not sell, rent or share your email address or personal details with third parties. We understand that this information is private and will be handled in a responsible manner. For more information click here.

KakakaShop takes website security on the internet today very seriously. That’s why we make sure we follow and exceed all the industry standards required for a secure website. These include encrypting all data you provide to us, handling your credit card information in a secure and responsible manner, and not sharing any information you, our customers, provide to us.

In line with our strict security policy, we also offer a wide range of payment options, including bank transfers, post-payments, checks, money orders, and even the option to “Call us with card details”, where you can complete your order and call us with your credit card number.

We want you to feel confident when ordering from KakakaShop, and we are making every effort to continue operating a secure website. If you have any additional questions about website security, please feel free to email us at Client Server.

Sorry, we don’t have a retail store. KakakaShop is an online-only store.

Unfortunately, once you place an order, we will not be able to make any modifications. To avoid disappointment, we strongly recommend that you carefully review your shopping cart and checkout details before completing your order online.

If an item in your order is out of stock but can be sourced, your full order will be placed on back order, and we will notify you. It will be shipped as soon as the stock arrives. If the item is no longer available from our supplier, a refund will be issued to your original payment method.

Some items are offered at special discounted rates for a limited time. If a discounted item sells out and cannot be reordered at the same price, we will mark it as out of stock and issue a refund.

On our website, the description of each item will state whether there is a minimum or whether you can purchase these items individually.

Please note that there is no minimum order.

Unfortunately, we use third-party courier companies to ship our packages, but they do not provide this service.

All personal information is used only for the purpose of shipping and supply of service to the customer. Your details will not be sold or rented or shared with any other third party only for the sole purpose of delivering your order. Please refer to our Privacy Policy for more details.

Unfortunately, we currently do not have this option available.

We accept returns within 14 days of delivery for most items, provided they are in their original condition. Please contact us to initiate a return.

Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.

After completing the order, you will be emailed the order number and a copy of the order.

Once we mark your order as shipped, you will automatically be emailed a tracking number, which will occasionally end in the email spam/junk folder, so please keep an eye on it.

If you misplace this email or request it in another format, you can call our support line or email us for support. We will do our best to respond as soon as possible.

Shipping times depend on your location and the complexity of your order. You’ll receive a tracking number once your order is dispatched.